Web Requestor Account Management

Sprocket gives you the flexibility to set up Web Requestor account management a way that best fits your workflow, for example:

• Integrate with LDAP to allow customers to use their own network username and password.
• Provide self-registration and account management that allows web requestors to create their own usernames and passwords and provide contact information.
• Manually create user names and passwords and assign them to the web requestor group.

Customer Portal

The Customer Portal is the first screen Web Requestors will see when they log in to Sprocket CMMS maintenance management software. Display announcements, how-to instructions and general information about your facility's processes and procedures on this customizable screen.

Once logged in to Sprocket CMMS, a Web Requestor may easily create a service request by filling out the new request form that you have designed.

After a service request has been created, your requestors may view the progress of that request at any time by clicking on "My Requests" in Sprocket CMMS software. This screen will show the date the work was requested, current status, and any information you wish to provide. Updates may also be sent to a requestor through a customized email notification that provides the information needed.

Create Service Request

Once logged in to Sprocket, a Web Requestor may easily create a service request by filling out the new request form that you have designed.

Status Updates and Notifications

After a service request has been created, your requestors may view the progress of that request at any time by clicking on "My Requests" in Sprocket. This screen will show the date the work was requested, current status, and any information you wish to provide. Updates may also be sent to a requestor through a customized email notification that provides the information needed.

Sprocket CMMS for Work Order Management

If your maintenance team is getting bogged down in manually managing work orders instead of getting to the problem at hand, Sprocket can help.

As a key component of the Sprocket CMMS software, Manage Work Orders is an automated feature that makes facilities management even more efficient and proactive. With a click of the mouse, review newly submitted requests, approve or deny requests, create new requests, or post time and materials. Search and group work orders, perform actions (approve, assign, deny, etc.) on a single work order or a batch of work orders. And do it all in a single, intuitive maintenance management system that takes the "work" out of managing work orders.

Streamline work order management with the Sprocket Portal
The Sprocket Portal Page is an overview of work activities that you are responsible for, such as work requiring assignment, estimates, or approvals. Because Sprocket CMMS also serves as a robust Preventative Maintenance software application, you will also be able to review Preventative Maintenance schedules and PMs that have generated. The Portal page can also show announcements created by your system administrator. Create a work order

Navigate to the "New Work Order" screen where you will select the work type and then the request. Each request can also define required time, tools, materials, and procedures.

Search and group work orders and perform actions on a single or batch of work orders. Learn More

Post time and/or materials to a specific work order to make facilities management more efficient and streamlined. Check out or check in a chargeable asset that may be rented. You can also view any time, material, or asset postings currently on work orders.